Shipping policy
Due to ongoing impacts from the COVID-19 pandemic, it may result in potential transit delays in certain areas.
I placed my order, what happens next?
- We do our very best to have your order shipped within 2 business days from today's date.
How will my order be shipped?
- For all Canadian orders, we ship using CanadaPost Expedited unless otherwise specified.
- Canada: Delivers up to 3-5 business days from the dispatch date.
- For all US orders we ship using CanadaPost, DHL and/or UPS. For CanadaPost shipments, the order is transferred off to the United States Postal Service (USPS) once it lands in the USA.
- United States: Delivers up to 7 business days from the dispatch date. Please note, US orders can be further delayed by customs and the USPS. These delays are beyond our control and we are unable to supply any detailed information on why or how long your parcel may be delayed. However, we do supply a tracking number with each order, so you are able to track your order and receive updates with the carrier.
How much is shipping?
- For all orders that are shipping within Canada and to the United States, the shipping cost will be calculated based on the volumetric weight.
Will I be charged duties & taxes?
- Canada: Taxes are applied at check-out according to the province of the shipping address provided.
- United States: You will be exempt from any taxes from our end.
- For all orders shipping to the United States, there may be duties and taxes incurred on your shipment that you will be responsible for, all orders are declared at their full purchase value. For more information, please contact your local customs office. Please keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
Who should I reach out to should I have any shipping related questions?
- Please email to our shipping team at support@shaktishine.ca, they would be happy to help.